Chris Browne

19Mar/102

Transcript from Dell Sales

I contacted Dell Sales about Free Software.  This is the transcript:

17:51:04     Chris Browne
Initial Question/Comment: What kind of options do you offer for Free Software enthusiasts?
17:51:19     System
You are now being connected to an agent. Thank you for using Dell Chat
17:51:19     System
Connected with rayees_fatima
17:51:29     rayees_fatima
Thank you for contacting Dell Sales Chat. This is Rayees Fatima, your Online Sales Advisor. Please give me a moment while I review your query. In order to serve you better, may I have your telephone number & email address, Just in case of disconnection I can either call you or email you back.
17:51:59     rayees_fatima
Would you be interested in buying a Desktop/Laptop Computer?
17:52:17     Chris Browne
Yes, with Free Software installed.
17:53:13     Chris Browne
(ie not Microsoft Windows but a Free alternative)
17:56:14     rayees_fatima
I am afraid that's not possible to offer any alternative
17:56:23     Chris Browne
Why not?
17:57:14     rayees_fatima
May i know the E Value Code? Which is either above the price or below the price?
17:57:44     Chris Browne
I'm sorry, I cannot decipher that message.
17:58:29     rayees_fatima
Sorry?
17:59:26     Chris Browne
Why can't I choose a Free alternative to Microsoft Windows?
18:00:24     rayees_fatima
That's not possible...
18:00:44     Chris Browne
I know, you've told me already. I'm asking why it is not possible.
18:01:44     rayees_fatima
Would that be fine if I call you back in 20 to 30 minutes, with the information…
18:02:06     Chris Browne
You could email me, chris@pemcjd.me.uk with the information, I would be happy for that.
18:02:44     rayees_fatima
sure
18:02:54     Chris Browne
Thank you very much for your time.
18:03:14     rayees_fatima
Thank you for contacting Dell Sales Chat and allowing me the opportunity to assist you. Have a wonderful Day.
18:03:19     System
rayees_fatima has left this session!
18:03:19     System
The session has ended!
18:05:41     System
The session has ended!

Here is the email (s)he sent me: Yup, 2 hours later and still no email.  I'm assuming (s)he's given up searching google for "why Dell is crap?".

Posted by Chris

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